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Government

Knox County Sheriff Office: Reducing costs while delivering results

To achieve high performance by delivering better service to its citizens at reduced cost, the Knox County Sheriff Office teamed with Outsourcing Partners to transfer multiple sign-in functions to single sign-in model.

Business Profile

Knox County Sheriff Office is a local law enforcement agency. It provides Paper Service, Arrest Citation, Collision Reports, Case Reports, JC3, Vehicle Holders details and Transport Orders.

Industry: Government
Tenure: 2 months using Outsourcing Partners Web Development Services

Business Challenge

  • Struggled to successfully develop their single sign-in model and thought that it would be costliest development project.
  • The multiple sign-in functions system was designed poorly and Knox County Sheriff staffs need to spend many hours to get the details from the system.

    • Our Solution

  • As part this larger initiative, the Knox County Sheriff Office received single sign-in business solution in which they can have single platform to access Paper Service, Arrest Citation, Collision Reports, Case Reports, JC3, Vehicle Holders details and Transport Orders
  • Improved service quality and increased speed to value of IT Investment
  • Outdated technology infrastructure replaced with effective and modern web 2.0 solution

    • Results

  • A successful portal strategy
  • Outsourcing Partners has separately packaged the original Proof of concept (POC) to Knox County Sheriff to ensure final product would be in-line with POC.
  • Outsourcing Partners involvement range from the requirements collection of phase to rollout phase.
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